Legal

Refund policy

Last updated: September 23, 2026

Our commitment to customer satisfaction

We want you to be completely satisfied with WP Image Fixer. If it isn’t right for you, we don’t want to keep your money. This Refund Policy explains our refund terms and how to request a refund.

Payments for WP Image Fixer are processed by Lemon Squeezy, our Merchant of Record. Approved refunds are issued through Lemon Squeezy to your original payment method.

Digital delivery

WP Image Fixer is a digital service. Access is granted immediately after payment, by connecting your WordPress site. No physical goods are shipped.

1. 14-day money-back guarantee

We offer a 14-day money-back guarantee on Full Fix purchases and new Keep It Fixed subscriptions. If you are not satisfied with our service for any reason within 14 days of your purchase, you may request a full refund.

Eligibility for the 14-day guarantee:

  • Full Fix: any purchase, for the site it was bought for
  • Keep It Fixed: first-time subscribers
  • Request must be made within 14 calendar days of the initial purchase date
  • The Free plan does not require refunds as it has no cost

2. Full Fix (one-time purchase)

Full Fix is a one-time payment for one site, covered by the 14-day money-back guarantee above.

After 14 days, if something went wrong with a purchase, email [email protected] — we handle refund requests case by case and err on the side of fairness.

When a Full Fix purchase is refunded, it no longer unlocks unlimited fixes on that site; the site returns to the Free plan. Images already fixed stay fixed, and your originals stay on your own site, so you can still undo any fix.

3. Keep It Fixed after the first 14 days

You may cancel your subscription at any time, and you will keep access to Keep It Fixed until the end of your current billing period. If you want a refund after the 14-day guarantee period, email us — we handle refund requests case by case and err on the side of fairness.

When you cancel a subscription (monthly or yearly):

  • You retain full access until the subscription period ends
  • No future charges will be made
  • Your account automatically returns to the Free plan at the end of the billing period

4. How to request a refund

  1. Contact support: email us at [email protected] with the subject line “Refund Request”.
  2. Include this information:
    • Your account email address
    • Plan (Full Fix or Keep It Fixed) and purchase date
    • Reason for the refund request
    • Order number or invoice number from your Lemon Squeezy receipt (if available)
  3. Wait for review: our team will review your request within 2–3 business days.
  4. Receive a decision: you will receive an email confirming approval or denial, with an explanation.

5. Refund processing time

Once your refund request is approved:

  • Refunds are processed within 5–7 business days
  • The refund is issued to the original payment method used for the purchase
  • Depending on your bank or card provider, it may take an additional 3–10 business days for the refund to appear in your account
  • You will receive a confirmation email once the refund has been processed

6. Chargebacks and disputes

We encourage you to contact us directly to resolve any billing issue before starting a chargeback with your payment provider. Chargebacks can result in:

  • Immediate suspension of your account
  • Loss of access to paid features

If you have already started a chargeback, please contact us immediately at [email protected] so we can work together to resolve it. Your images and originals are on your own WordPress site and are never affected.

7. Cancelling

You can cancel Keep It Fixed at any time using the subscription management link in the emails Lemon Squeezy sends you, or by emailing us and we will cancel it for you. Upon cancellation:

  • You continue to have access to Keep It Fixed until the end of your current billing period
  • Your account automatically returns to the Free plan after the paid period ends
  • Images already fixed stay fixed; undo and originals download stay free on every plan

8. Fair use and refund abuse

We reserve the right to deny refund requests if we detect abuse of this policy, including but not limited to:

  • Repeated purchase and refund requests
  • Fraudulent or misleading refund claims
  • Violating our Terms of service

9. Changes to this refund policy

We may update this Refund Policy from time to time. When we make changes, we will:

  • Update the “Last updated” date at the top of this page
  • Notify active subscribers by email if the changes are material
  • Give at least 30 days’ notice before policy changes take effect for existing subscriptions

Changes do not affect refund eligibility for purchases made before the change.

10. Contact us

If you have any question about this Refund Policy or need help with a refund, email [email protected] or see our contact page. We usually reply within 24–48 hours.

Summary

  • 14-day money-back guarantee: full refund for Full Fix and new Keep It Fixed subscriptions within 14 days.
  • After 14 days: cancel anytime and keep access until the period ends; refund requests are handled case by case, erring on the side of fairness.
  • Full Fix after 14 days: email us if something went wrong with your purchase.
  • Your originals: always stay on your own site, whatever happens to your plan.

Related: Terms of service · Privacy policy · Pricing · Contact